Steering in the right direction
San Antonio rides into first place in ranking of best Uber customers in the U.S.
Hey, San Antonio. Give yourself a pat on the back. A new study shows riders in San Antonio are the best Uber customers in the country.
Uber just released rankings of the cities with the best-rated and worst-rated passengers, as judged by how many stars (with five stars being the best) its drivers give riders in cities across the country.
We know that San Antonio tops the nice list and that New York City tops the naughty list. What we don’t know, though, is precisely what drives the drivers’ assessments. Are San Antonio riders particularly great tippers? Are New York City riders unbearably rude?
Perhaps San Antonio’s stellar showing in the study has something to do with the city’s welcoming nature. Readers of Travel + Leisure named Alamo City the fifth friendliest U.S. city in 2017.
“More than a few survey respondents who moved to San Antonio from other cities said they’re still amazed, even after decades, how friendly the Texas town is. San Antonio ‘takes prides in being friendly,’ another explained. They even brag about it,” Travel + Leisure observed.
Here’s Uber’s list of the 10 cities with the best-rated drivers:
- San Antonio
- St. Louis
- Salt Lake City
- Kansas City
- Sacramento, California
- Tampa Bay, Florida
- Charlotte, North Carolina
- Las Vegas
- Portland, Oregon
And here’s Uber’s list of the 10 cities with the worst-rated riders:
- New York City
- Washington, D.C.
- Minneapolis-St. Paul
- San Francisco
- Los Angeles
Uber released the city rankings in conjunction with the rollout of a new app feature. Now, all Uber users can access a breakdown of their average rating in the Uber app’s new privacy center. You can see how many drivers awarded you five stars, how many handed out just a single star, and everything in between.
“We hope that by giving users a peek into how their rating is calculated, we can help encourage positive experiences between riders and drivers on every trip,” Zach Singleton, head of privacy and equity products at Uber, says in a statement.