One of San Antonio's largest hotels is preparing to reopen after more than four months. The Hyatt Regency San Antonio, located on the River Walk, is once again welcoming guests beginning July 29 after closing in mid-March due to the COVID-19 pandemic.
The 680-room Hyatt Regency is reopening to a much different city, one that is still dealing with the catastrophic effects of the novel coronavirus. Bexar County has confirmed more than 36,000 cases and more than 480 deaths from COVID-19, and the region is hovering between the "critical" and "severe" steps on the risk-level scale.
As a result, the hotel has implemented a series of measures to ensure the safety of guests and workers and in adherence to state guidelines. New processes begin at check-in, which can be done virtually or using plexiglass barriers for those who prefer an in-person procedure.
Once inside, Hyatt Regency has installed a series of social distancing markers, as well as limited the seating areas in common spaces like the lobby, restaurant, bar, and pool deck. Hand sanitizer stations have also been installed throughout the hotel and employees are routinely sanitizing high-touch surfaces.
Along with guest rooms, the Hyatt Regency's restaurant, Q Kitchen|Bar, will open on July 29 for breakfast and dinner. The hotel's rooftop pool — billed as the highest in the city — will also open with added safety and social distancing procedures.
According to a release, Hyatt has added a trained hygiene and wellbeing leader responsible for ensuring that all safety protocols are met. These protocols also include the safety of employees who are given a wellness and temperature check before beginning their shift.
Hyatt is also requiring employees to wear face masks while at work. Guests must also wear face coverings when not in their rooms, in accordance with state guidelines.
The Hyatt Regency San Antonio is currently offering a 20-percent-off deal for those who book through August 31.