Most of the time, flying is an experience that lies somewhere between tedious and just plain awful. South Texas travelers, however, have it better than most.
On March 6, San Antonio International Airport (SAT) was named the third best airport in North America among 46 contenders. The ranking came as part of the Airports Council International's prestigious 2017 Airport Service Quality Awards, which examines airport quality and service across the world.
In the category of Best Airport by Region, servicing 2 million passengers or more, SAT came in at No. 3 alongside seven other cities including Austin-Bergstrom International Airport and Dallas Love Field. Indianapolis International Airport and Florida's Jacksonville International Airport tied for the top spot.
"Always striving to not just meet — but to exceed — the needs of our customers is our ultimate goal. This honor shows that our team’s efforts and dedication is appreciated by our passengers,” Rich Stinson, director of strategic communications for SAT, said in a release.
In order to determine how well an airport is operating, the ACI measures passengers' experiences based on 34 key performance indicators. These indicators include everything from airport access and check-in to restrooms, stores, and restaurants. The organization also has passengers rank their best and worst experiences.
“These winning airports have dedicated themselves to delivering a stellar customer experience," said ACI's director general Angela Gittens in a release. SAT will celebrate that stellar customer service during an official ceremony in September hosted by ACI in Nova Scotia, Canada.