H-E-B reclaims top spot in annual survey of best U.S. grocers

H-E-B Forever

Photo courtesy of H-E-B

Shawn Mendes and Camillo Cabello called it quits. The word “cheugy” became a thing. Addison Rae got a Netflix deal. Lots of bummer things happened in 2021. But for San Antonians, no greater indignity was suffered than H-E-B falling behind Amazon on dunnhumby’s Top U.S. Grocery Retailers list.

Thank goodness that’s all behind us. The consumer research firm recently released its 2022 Retailer Preference Index report, a survey of over 30,000 consumers. Once again, H-E-B took the throne, besting more than 60 grocers ranging from giants like Walmart to beloved regional chains like Wegmens.

To arrive at the rankings, dunnhumby zeroed in on five sectors of customer preference: price, promotions and rewards, quality, speed and convenience, digital, and operations. H-E-B scored near the top of three drivers — price, quality, and digital.

H-E-B slipped to the second spot in 2021 due to that all-too-familiar bogeyman — the Covid-19 pandemic. Quarantines and other outside pressures made timesaving and a seamless eCommerce experience more critical to the average shopper.

With pandemic concerns receding, H-E-B’s overall quality and leadership in price, promotions, and rewards have moved to the top of customers’ minds. Meanwhile, the hometown hero has managed to close the digital gap.

Dunnhumby recognized the shift by naming H-E-B in its inaugural survey of the best online grocery retailers in the U.S. in July 2022. In that study, the San Antonio-based chain received high scores for ease in ordering and payments, on-time deliveries, and accuracy in charges, among other metrics.

However, the reason locals keep giving H-E-B its flowers may be more intangible. The retailer has made a name for itself by supporting small Texas companies and supporting community causes, particularly education. And, of course, its fleets are among the first to act during statewide emergencies.

As dunnhumby’s online study stated in 2022, “It is worth highlighting the regional grocer has the best emotional connection … out of all of the retailers in this study.”

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Fine dining chef unpacks nostalgic pop-up concept at Grayson Street bar, plus more top stories

Hot Headlines

Editor’s note: It’s that time again — time to check in with our top stories. From pop-up concepts to Hill Country getaways and cool local pools, here are five articles that captured our collective attention over the past seven days.

1. Fine dining chef unpacks nostalgic pop-up concept at popular Grayson Street bar. The Memorial Day popup was hopefully just the start of a new series the chef hopes to hold monthly.

2. Breathtaking Hill Country hideaway is lone Texas star on Vrbo's top 10 vacation homes in the U.S. The Hill Country Riverfront Hideaway was the only Texas home chosen on Vrbo's list.

3. 7 San Antonio icons star in new Texas Monthly book documenting most influential Texans of last 50 years. To commemorate the publication's 50th anniversary, they've collected stories and photographs of 50 iconic Texans.

4. These 6 San Antonio museums are offering free admission for military families all summer long. The Blue Star Museums program begins yearly on Armed Forces Day in May and ends on Labor Day.

5. Summertime is here in San Antonio — beat the heat at these cool local pools. Mourn the loss of cool weather and beat the heat (in style) at these local pools.

'Little West Side gem" sparkles with summer grand opening

DREAMS COME TRUE

Some bar owners talk about community, but the all-woman trio behind new Prospect Hill spot Chiflada’s mean it. The team says the concept, celebrating its grand opening on June 2, wouldn’t have happened without it.

Family and friends turned out to support the bar months before it was ready for the build-out. They turned out again to help transform a vacant bungalow at 1804 West Martin St. into a comfortable and stylish lounge. When the ice machine went on the fritz during the June 27 soft opening, the bar’s supporters flexed their muscles to ensure the drinks remained cold.

Even the West Side neighborhood gave it a seal of approval. Natasha Riffle, who co-owns Chifladla’s with her mother, policewoman Veronica Riffle, and El Buho owner Melanie Martinez, says the team walked door to door to change the zoning, ensuring residential buy-in.

The result is a bar that is by and for the neighborhood. At the soft opening party, Marigolds swayed in the breeze under a pergola as congratulatory bouquets filled the bar’s shelves. Guests busily chattered as popular deejay Sunnyboy played oldies and conjunto hits.

“It feels like you’re at your abuelita’s backyard and hanging with your family,” Natasha Riffle says of the bar’s vibe.

The drinks honor that spirit, too, toeing the line between the neighborhood’s blue-collar roots and the team’s cocktail-making skills. Featured sippers include a punchy Mexican Martini, a melon Paloma, the Chif Peach, and the mezcal-based Smoke on the Water.
“It’s a place to get a nice cocktail, but also a place to get a beer and shot combo,” Natasha Riffle tells CultureMap about the high-low mix.

Ultimately, Chiflada’s feels like home — the type of place folks let loose after a long day at work, where multiple generations can get in on the party and where bartenders become close friends.

“We all lived [on the West Side] off and on,” says Riffle of the team, “and we’ve all worked with each other over the years. We are more of a family than we are co-workers — 100 percent.”

Photo by Joe Rodriquez

Natasha Riffle beams in front of her newly opened bar.

Contemporary Irish pub sprouts up in new St. Paul's Square home

DON'T CALL IT A COMEBACK

One of San Antonio’s most storied bars is gearing up for its next chapter. After a brief hiatus, Southtown hot spot Francis Bogside has reopened in St. Paul Square, along with a sister concept — Anne’s.

The bar first opened in 2015 in conjunction with the fine dining eatery Brigid. The pair had barely been in business for a year before an early morning fire ravaged their shared space in 2016. In 2017, the bar reopened on South St. Mary’s Street sans Brigid, becoming one of Alamo City’s favorite haunts.

In July 2022, owner Steve Mahoney announced another change. Francis Bogside was moving out of its longtime home and into a new location. Eventually, internet sleuths figured out that spot would be 1170 E Commerce St #100 in St. Paul’s Square, the former home of Smoke BBQ.

Though in a new location, the basic DNA of the bar is still intact, with a similar layout featuring a large central bar and a jumble of artwork on the walls. The space, however, is a more contemporary interpretation of an Irish pub with a bold mix of upholstery, up-to-date wallcoverings, and mosaic tiles, all enlivening the mostly brick space.

Though Bogside’s signature cocktails have often strayed from theme, a release promised a return to form with sippers like Paddy’s Irish whiskey-based Irish Maid and low ABV Jammy Lass. As usual, the specialty drinks will be supplemented by various classics, including daiquiris and negronis.

Currently, the bar has a limited food menu of pub grub, like focaccia pizza, wings, and loaded potato skins. A more fully developed menu will be rolled out as it prepares for a grand opening later in June.

The media alert did not offer many details about Anne’s, a wine bar now open in the adjoining space, but did tease at an international bottle list. The concept will also have a dedicated food menu, although no details were shared.

Currently in its soft opening phase, Francis Bogside welcomes guests 4 pm-2 am Tuesday through Sunday. Anne’s operates Wednesday through Sunday with the same opening hours.

Photo by TXTroublemaker

A large central bar is the focal point.

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